Refund Policy
At Libriffy Bookstore, we are dedicated to ensuring your satisfaction with every purchase. Below are our refund policy details, which provide a comprehensive overview of the process for obtaining a refund or exchange in the event of receiving a damaged product.
Return Eligibility: We offer refunds for paperback books only in cases of errors in printing or damages sustained during transit or the shipping process. We want to make sure you receive the high-quality books you expect from us, and we take responsibility for any issues that arise during shipping.
Process for Returns: If you receive a paperback book that is damaged or contains printing errors, we encourage you to reach out to us at refund@librify.com within 7 days of receiving the item. In your email, please include:
Refund or Replacement: Upon verifying the validity of the damage or error, you will have the option of either:
- A replacement copy of the same book, subject to availabilityA refund for your purchase
Important: If we are unable to provide an exchange for the damaged product within 14 days, we will issue a full refund back to you using the same payment method utilized during checkout.
We aim to ensure your experience is as seamless and satisfactory as possible. Refunds will be processed within 7-10 business days after approval and will be issued to the original form of payment used for the purchase.
Shipping Costs: If you are returning a paperback book due to damage or printing errors, we will cover the cost of return shipping.
To obtain instructions on how to return the item and a prepaid return shipping label, please contact us at refund@librify.com. We want to make this process as convenient for you as possible.
Contact Us: Should you have any questions or concerns regarding our refund policy, please feel free to reach out to us at refund@librify.com.
Our customer support team is here to assist you and ensure that your shopping experience is both positive and hassle-free.
Thank you for choosing Libriffy Bookstore. We sincerely appreciate your understanding of our refund policy and are grateful for your continued support as a valued customer. Your satisfaction is our top priority, and we are committed to resolving any issues you may encounter.